Shipping Policy

Thank you for shopping with Novellea. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1 to 3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

During busy periods or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• United States: 5 to 10 business days

• Canada: 7 to 12 business days

• United Kingdom: 5 to 10 business days

• Australia: 7 to 14 business days

• Other International Destinations: 10 to 20 business days

Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method. Free shipping may be offered during special promotions.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take up to 48 hours to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order. Novellea is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to help resolve the issue.

Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team through the contact page on our website. We are happy to assist you.